Shipping
Tracking My Order
Standard shipping on domestic items is 7-10 business days from order date. This includes our 3-5 business days for processing plus 2-3 business days for delivery.
DELIVERY TIME DOES NOT INCLUDE SATURDAYS,SUNDAYS, OR HOLIDAYS.
Once a order has been shipped out, you will receive a tracking number via E-mail automatically.
To track your order please use the tracking number that is emailed to you once your order has been shipped.
If your tracking number does not work visit www.usps.com to manually input your tracking number.
Missing Your Order?
1. File a claim with USPS
2. File an police report
3. Wait for USPS investigation results.
THE SCRUB LAB IS NOT
RESPONSIBLE FOR LOST OR STOLEN PACKAGES.
CUSTOMER(S) ASSUMES ALL RESPONSIBILITY ONCE A CONFIRMATION NUMBER IS ISSUED.
PLEASE DOUBLE CHECK THAT YOU INPUT THE CORRECT INFORMATION FOR SHIPPING PURPOSES.
SHIPPING ADDRESSES CANNOT BE UPDATED ONCE TRACKING HAS BEEN ASSIGNED.
CUSTOMER PAYS FOR SHIPPING BOTH WAYS IF ITEM NEEDS TO BE SENT BACK.
RETURN TO SENDER
If this occurs, when it arrives we will reach out to have you reconfirm the address to get it back out to you.
We would be glad to resend an order back to customers but unfortunately customers will have to cover the reshipping charges of $9.
ORDERS SENT BACK AS "UNCLAIMED", "UNABLE TO FORWARD" OR AS "RETURN TO SENDER" ARE SUBJECT TO A $15 RE SHIPPING FEE.
You will receive a PayPal invoice for RE shipping.
Once it is paid, we will reship the item.